Privacy Policy
This policy explains what Drop Dash collects, why, and your choices. We follow the Nigeria Data Protection Act 2023. Questions: support@dropdash.ng.
What we collect
- Account details: your name and phone number, and your email if you give one.
- Location: your location when you use the app, to find nearby riders and show deliveries on the map. Riders share their location while online. If a rider belongs to a fleet, the fleet owner can see that rider's live location and trip details while they are on a trip.
- Campaign entries: if you enter The 37 Drop, we keep your first name, phone number and PIN guess, and use them only to tell you about the result and about Drop Dash.
- Delivery details: pickup and drop-off addresses, package descriptions, prices, messages and photos taken as proof of delivery.
- Rider verification: identity details and documents that riders submit so we can check who they are.
- Device information: push notification tokens and basic technical data needed to run the app.
How we use it
- To create your account and sign you in with a one-time code.
- To match senders with riders and complete deliveries.
- To verify riders, prevent fraud and resolve disputes.
- To send you messages about your deliveries by SMS, email or push.
- To keep the service safe, fix problems and improve it.
Who sees it
A sender and the assigned rider see what they need to complete a delivery, such as names, addresses and phone contact. We do not sell your personal data. We use service providers who process data for us, for example for SMS and email delivery, identity verification, maps, payments and hosting. They may only use it to provide their service to us.
How long we keep it
We keep data only as long as needed for the purposes above, for safety and dispute handling, and to meet legal duties. Login codes and delivery PINs are not written to our message logs.
Your rights
Under the Nigeria Data Protection Act you may ask to see, correct or delete your personal data, to object to certain uses, and to withdraw consent for marketing messages at any time. To delete your account or use any right, email support@dropdash.ng from the address or phone linked to your account. You may also complain to the Nigeria Data Protection Commission.
Security
We use encryption in transit, access controls and rate limits to protect data. No system is perfectly secure, so please keep your phone and codes private.
Children
Drop Dash is not for people under 18.
Changes
If we change this policy in a way that matters, we will tell you in the app or by message.
Contact
Drop Dash, Nigeria. support@dropdash.ng